Online Purchase Terms and Conditions

This section sets forth the Terms and Conditions of sale for bannersandbigprints.com.   By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.

General Terms

Bannersandbigprints.com carries many of the products displayed on our Web Site. In some cases, merchandise displayed for sale on our Web Site may not be available, may occasionally be out of stock or may be discontinued without notice.

All prices and services featured on our Web Site are quoted in U.S. Dollars, are valid and effective only in the continental U.S and are subject to change without notice.

Every effort has been made to ensure the accuracy of prices, item numbers, availability and dimensions; however, we cannot be responsible for typographical errors. Bannersandbigprints.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bannersandbigprints.com will issue a credit to your credit card account in the amount of the charge.

We are proud of our products and have referenced materials and manufacturing techniques in general terms throughout the Web Site. Materials, product composition and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, materials or other features.

Clearance items

Clearance items can not be cancelled. Clearance items are final sale and may not be returned. Quantities are limited and items are subject to prior sale. No price adjustments on prior sales.

Order Cancellations

Since completed orders go directly into production phase, we cannot accept order cancellations once orders have been placed.

Returns

We make every effort to deliver products that meet or exceed your expectations. In the event that our products do not meet your expectations the following return policies and procedures apply.

Note that we do not accept any returns on custom made products.

Return Procedure: Items shipped via parcel post

We regret that we cannot accept returns that are not authorized within three (3) days of your receipt of the product. Within three (3) days of receiving the product contact us via email, or at 888-664-5665 to facilitate your return.  If you receive a damaged, defective, or incorrect item you will be provided a replacement at no charge, upon return of the damaged or incorrect item.  Returned items must be shipped with a tracking number to confirm shipping date and arrival.  At the discretion of bannersandbigprints.com, a full refund may be issued instead of a replacement product.

You must return the product along with a Return Authorization Number via an insured parcel post carrier within ten (10) days of receiving the product. Repack the item securely in its original carton. We regret that we cannot accept returns that do not include a Return Authorization Number or items returned after ten (10) days of receipt. Shipping charges are not refundable and you are responsible for the return shipping charges.

Your product will be inspected upon return. A return handling charge of 10% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card or gift card used for the purchase within fifteen (15) days from when the item has been received. Refunds generally appear on your credit card statement in one to two billing periods.

Delivery Process

Estimated shipping and delivery dates, when provided, are approximations intended to guide general expectations, and should not be considered absolutes. We will endeavor to keep you informed on the progress of your order. Most items and materials are in stock. Custom products that are made to order will typically ship in no more than 45 days.

We ship parcel post items by UPS ground, FedEx ground or a similar type shipper. In-stock items typically ship within 24 to 72 hours of order acceptance. Express shipping is not available unless arranged and payed for separately.

Items marked for Local Pick-Up will be held for 90 days after notification of product completion has been sent. You will be emailed or called to arrange pick-up, and will be provided a two or three hour time window for pick-up. Hoisting and any other extraordinary measures necessary to accomplish pick-up are at your risk and any additional cost must be paid by you at or before the time of pick-up. Local Pick-Up Service may not be available in your area or may require additional fees such as for oversized products.

A minimum re-scheduling fee of $50.00 will be charged to the original credit card or gift card used if you are unable to or do not complete a scheduled pick-up and a second appointment is required.

A storage fee of 2% per month of the total order amount will be charged to the original credit card or gift card used for the purchase if the order is not picked up within thirty (30) days after notice of availability of merchandise for delivery. If you fail to complete a Local Pick-Up for ninety (90) days after notice of availability of merchandise, at our sole option and at anytime thereafter, we will cancel your order and refund your payment less any unpaid storage fees and a 15% service and handling fee.

Legal

Bannersandbigprints.com may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review these Terms and Conditions each time you purchase products from us. Any action relating to the use of bannersandbigprints.com must be brought in the state or federal courts located in the State of California, Placer county. Certain product names are proprietary and are owned by Bannersandbigprints.com. This Web Site and all its contents is protected under copyright by Bannersandbigprints.com with all rights reserved.